Frequently Asked Questions

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How long do I get support?
The best way to contact support is either through email ([email protected]) or through our discord community. The preferred channel is to send the team an email and we will get back to you within 24 hrs. If you need to hear from us sooner contact our discord community to connect to our community manager.
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Who plants the trees?
Our tree planting partner TreeEra plants trees in Canada, Africa and other regions. You can click their logo to be directed to their webpage or search for them.
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How can I access or withdrawl my funds?
Your trading money is kept on your regulated exchange account either Coinbase.com or Crypto.com depending which country you reside in. You can access, withdraw, and adjust your trading balance 24/7 on the exchange. We only collect the necessary information to trade on your behalf. We do not have access to withdraw your funds from the regulated exchanges. You can firm our instructions and your information we collect directly with exchange support team to validate we do not have any access to withdraw your funds.
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How do I cancel my subscription?
Bumi offers a flexible subscription model. If you decide to cancel your subscription, you can do so at any time directly through your account settings. Upon cancellation your trading will immediately stop and you will receive an invoice to pay only for only days used within your monthly period.
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Do we offer refunds?
Please note that refunds are not issued for partial or previous months. We offer a demo account that can be used to experience how we work without making any investments. For further details, refer to the Pricing page on our website or contact our support team for assistance.
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Can you trust Bumi?
Bumima's DNA is to create safety, peace of mind while helping you achieve your financial wellness. Built by real people to solve real problems, you can explore our team’s profile page and LinkedIn accounts. In addition, we do not have access to your funds to withdraw from regulated exchanges. You can confirm our instructions and information you send with the regulated exchange's support team for added assurance.
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How do I know how much I should invest?
We suggest conducting thorough research, consulting with a financial advisor, and developing a comprehensive financial plan and budget if you do not already have one.
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How are we compliant and who regulates Bumi?
Bumima operates in compliance with national regulations where Bumima operates in. And maintains a dedicated finance team comprised of accountants and tax professionals. They oversee our financial operations to ensure we adhere to the regulations in all jurisdictions where we operate.
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How do I get selected for a $25 Case Study Account?
Be enthusiastic about the space, genuinely curious about what we're building and offer ideas that help make it an exciting app for future users"
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✉ Get in touch with the team today

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